Privacy Policy

Tokaido Health, Inc. ("Tokaido Health," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services (the "Services").

By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, date of birth, mailing address, and other contact information.

Health Information: To provide our services, we may collect health-related information, including your current medications, prescription history, medical conditions, insurance information, pharmacy preferences, and healthcare provider information.

Usage Information: We automatically collect certain information when you access our Services, including your IP address, browser type, device information, operating system, pages viewed, time spent on pages, and other analytical data.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, coordinate with your healthcare providers, respond to your inquiries and provide customer support, send you important updates and notifications about our Services, comply with legal obligations and protect our legal rights, and analyze usage patterns to enhance user experience.

3. How We Share Your Information

We may share your information with healthcare providers, with service providers who assist us in operating our Services, with third parties as required by law or to protect our legal rights, and in connection with a merger, acquisition, or sale of assets. We do not sell your personal information to third parties for marketing purposes.

4. HIPAA Compliance

To the extent that we create, receive, maintain, or transmit protected health information ("PHI") as defined by the Health Insurance Portability and Accountability Act ("HIPAA"), we comply with HIPAA's privacy and security requirements. We implement appropriate administrative, physical, and technical safeguards to protect your PHI. Our use and disclosure of PHI is limited to the purposes described in this Privacy Policy and as permitted or required by HIPAA.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls and authentication requirements, regular security assessments and monitoring, and employee training on data protection practices. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, the right to opt out of certain communications, and the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the information provided below.

8. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"), including the right to know what personal information we collect, use, and disclose, the right to request deletion of your personal information, the right to opt out of the sale or sharing of your personal information, the right to correct inaccurate personal information, and the right to limit the use of sensitive personal information. We do not discriminate against individuals who exercise their privacy rights.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Effective Date" above. Your continued use of our Services after such changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at contact@tokaidohealth.com.